An Inside Job: Building Resilience Workshops

An Inside Job: Building resilience to reduce personal stress and increase productive problem solving


Building resilience to reduce personal stress and increase productive problem solving

Lately, have you:

  • Wondered why your brain freezes when you are in the middle of something?
  • Wished you could stop yourself from thinking about the same thing over and over … and over?
  • Found yourself obsessing about an email from your ED mentioning a change, thinking your branch would be re-org’d only to find out the next day it was an edit to a briefing note?
  • Felt that issues keep emerging like incoming scuds and you have no idea where or how to start dealing with them?


The BC Excluded Employees’ Association (BCEEA) is providing a series of workshops designed to help you actively build resilience for yourselves and your teams. The modules are designed progressively and are just 30 minutes long, so that despite your busy and compressed schedules, you can find the time to attend.  We have called the series An Inside Job, because we start from how our brains function under stress and finish by exploring a framework for tackling those unexpected issues or projects that pop up in these difficult times:

Part One:

  1. Increase understanding of how the strain of rapid, intense, unpredictable events affect our brains and how our automatic response can negatively amplify that stress; and,
  2. Acquire strategies that can be used at work and home to reduce and in part neutralize the impact of that stress.

Part Two:

  1. Provide a framework that assists in managing what appears to be unmanageable; and,
  2. Acquire strategies or templates that help us plot our way through these emerging challenge

You have told us you are facing daunting challenges at work, amid rapidly changing realities that can alter program and policy goals almost daily. Managing staff and/or operations in a fragmented work environment, where staff at home often do not have access to the usual equipment and struggle with connectivity also increases pressure.  This strain is in addition to the array of threats to your own personal health and that of your families and loved ones. There is no clarity as to how Covid-19 will impact our work and personal lives.  We present this opportunity to gain awareness of tools to help you cope with this unprecedented situation.

The workshops will be led by two facilitators, Heather Lehmann and Liz Gilliland

Heather Lehmann
Heather Lehmann
Heather Lehmann is a respected executive coach and organization development consultant with over twenty-five years of leadership and consulting experience. She helps executives:

  • Develop their leadership capabilities.

  • Initiate, implement and sustain strategic change.

  • Engage in critical conversations with their boards, leadership teams, employees, and other stakeholders.

Heather has supported executives at some of the largest private and public sector organizations in BC through complex and disruptive change. Heather’s qualifications include an MBA from UBC, a degree in Psychology, and a Certified Professional Coach designation. She has a passion for helping leaders make changes that matter in their leadership and in their organizations.
Liz Gilliland Picture
Liz Gilliland
Liz Gilliland Executive Director of the BCEEA is a retired BC Government Assistant Deputy Minister. She has over 20 years of progressively senior-level provincial government experience in leading organizational and cultural change management initiatives, integrated service delivery projects, and a variety of key operations, programs and policies. She has held positions in regional BC, ministry headquarters and spent two years working for the Deputy Minister to the Premier.

Liz has a passion for people development and facilitates learning and professional development including as a sessional at UVIC’s School of School of Public Administration, an instructor at Royal Roads University’s Centre for Applied Leadership and Management and for the BCEEA.

Liz brings a sense of humour and practicality to all her workshops.

Workshop Handouts

  • You can find all the workshop handouts packaged in this PDF File.


For Further Study – References & Referrals

The following list of books, websites, videos, etc. includes material referenced throughout the program as well as materials suggested by program participants.


Arden, J. B. (2015). Brain2Brain: Enacting Client Change Through the Persuasive Power of Neuroscience. Hoboken, NJ: John Wiley & Sons, Inc.

Begley, S., & Goleman, D. (2008). Train Your Mind, Change Your Brain: How a New Science Reveals Our Extraordinary Potential to Transform Ourselves. New York: Ballantine Books.

Boyatzis, R. E., Smith, M., & Oosten, E. V. (2019). Helping People Change: Coaching with Compassion for Lifelong Learning and Growth. Boston, MA: Harvard Business Review Press.

Boyatzis, R. E., & McKee, A. (2005). Resonant Leadership. Boston, MA: Harvard Business Review Press.

Brown Brené. (2018). Dare to Lead: Brave Work, Tough Conversations, Whole Hearts. New York, NY: Random House.

Burns, D. D. (2002). Feeling Good. New York: William Morrow. (participant suggestion)

Carson, S., & Tiers, M. (2014). Keeping the Brain in Mind: Practical Neuroscience for Coaches, Therapists, and Hypnosis Practitioners. New York, NY: Changing Mind.

Goleman, D., Boyatzis, R. E., & McKee, A. (2002). Primal Leadership: Learning to Lead with Emotional Intelligence. Boston, MA: Harvard Business School Press.

Hanson, R. (2018). Resilient: How to Grow an Unshakable Core of Calm, Strength, and Happiness. New York, NY: Harmony Books.

Hollins, P. (2019). Build a Better Brain: Using Neuroplasticity to Train Your Brain for Motivation, Discipline, Courage and Mental Sharpness. San Bernadino, CA: Peter Hollins.

Johnson, S. (2016). Who Moved My Cheese? An Amazing Way to Deal With Change in Your Work and in Your Life. New York: Putnam. (participant suggestion)

Kabat-Zinn, J. (2012). Mindfulness for Beginners. Boulder, CO: Sounds True.

McIvor, O. (2006). The Business of Kindness: Creating Work Environments Where People Thrive. Beverley,MA: Fairwinds Press. (participant suggestion)

Reivich, K., & Shatté Andrew. (2003). The Resilience Factor: 7 Essential Skills for Overcoming Life’s Inevitable Obstacles. New York, NY: Three Rivers Press. (participant suggestion)

Rock, D., & Page, L. J. (2009). Coaching with the Brain in Mind; Foundations for Practice. Hoboken, NJ: Wiley.

Rock, D. (2009). Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long. New York, NY: Harper Collins.

Rubin, G. (2009). The Happiness Project. New York, NY: Harper Collins.

Seligman, M. E. P. (2006). Learned Optimism: How to Change Your Mind and Your Life. New York, NY: Vintage Books. (participant suggestion)

Vaill, Peter, B (1996). Learning As A Way of Being: Strategies for Survival in a World of Permanent White Water. San Francisco, CA: Jossey-Bass.

Article Links

Article re: vulnerability and leadership:

Article that synopsizes The Resilience Factor (includes a self-assessment tool). Article by Frumi Rachel Barr, MBA,PhD

Article is a review of Peter Vail’s Book “Learning As A Way of Being” (see book list)